Frequently Asked Questions

Read the latest questions and answers to help familiarize yourself with the SpareOne product. If you can't find an answer to your question, please contact support.

SpareOne Plus

What countries will the Location & Alert services work in?

SpareOne Plus Location and Alert Services upgrade is currently available in Netherlands, Germany, UK, Spain, Italy, Sweden, Hong Kong,  Taiwan, US, Canada, Mexico, Australia, Brazil, Columbia, Philippines, Peru, Argentina, South Africa.

How will I get my activation code?

If purchased online, you will receive your activation code via the email associated with your order. If purchased in a retail location, the codes will be printed on an activation card in the package.

How will I know if I am one of the first 500 to receive the Location and Alert Services Upgrade package?

You will receive an E-mail confirming that you will be receiving the Location and Alert Services upgrade package for free and provide you with the activation code and instructions on how to activate.

Can my original SpareOne take advantage of the new Location and Alert Services Upgrade package?

No, the first generation SpareOne does not have service capabilities. However, if you currently have a SpareOne and would be interested in getting a SpareOne Plus, call our friendly customer service team for trade in options.

What is the difference between the SpareOne and SpareOne Plus?

SpareOne Plus is the second-generation emergency mobile phone. It has a new, colorful look, and comes with our brand new Location and Alert Services upgrade option. SpareOne Plus now has a panic siren, flashing SOS torchlight mode, and audio feedback.

What are credits and what do they do?

When you purchase the Location and Alert Services upgrade option, you will receive 48 credits. These credits can be used to make updates to your contact or guardian lists on the services page or to Location the phone in the location tab.

Each time a credit is required, a pop-up screen will appear in order to validate the credit use.

All credits are valid for 12 months from the moment you update your services page. A credit counter on your services page will inform you of how many credits you have left.

Please note that NO credits will be used during the setup process.

How do I acquire more credits?

Credit purchases are available through our secure site at services.spareone.com. You will also get email reminder when their credit balance is at 10 or lower.

What is a SIM card and do I need one?

A Subscriber Identity Module (SIM) card is a portable memory chip used mostly in cell phones that operate on the Global System for Mobile Communications (GSM) network. These cards hold the personal information of the account holder, including his or her phone number, address book, text messages, and other data. When a user wants to change phones, he or she can usually easily remove the card from one handset and insert it into another. SIM cards are convenient and popular with many users, and are a key part of developing cell phone technology. Note- Verizon Wireless and Sprint do not operate on a GSM network and do not use SM cards.

You do need a SIM card to make and receive calls from your SpareOne Plus and use the Location and Alert Services upgrade option. You do not need a SIM card to use the Emergency Call Button to dial 911 or your regional emergency number. SIM cards do not require a two year contract. See your local wireless provider for prepaid SIM card options. SpareOne Plus takes both regular and micro sized SIM cards.

General

What is SpareOne™?

SpareOne is the world’s only single AA battery powered, fully functioning emergency mobile phone with a 15 year shelf life.

What makes SpareOne unique?

In short: no need for AC power! SpareOne can hold its charge for up to 10 hours of talk time and up to 15 years of unused storage (with the pre-installed Energizer Ultimate Lithium L91 battery).

Where does the SpareOne work?

Everywhere in the world where a GSM cellular network exists – i.e., most everywhere. SpareOne models exist for both GSM frequencies:

  • 850/1900 MHZ for North America and western South America
  • 900/1800 MHZ for Europe, Asia, Africa, Oceania, and eastern South America

Because the two GSM frequencies are not interchangeable in the same phone, international travelers may wish to keep two SpareOne phones: one for home, and one for when they travel to countries with a different GSM network, where they can buy a local SIM card to avoid expensive roaming charges.

For a map of global GSM networks, click here.

Which batteries work with SpareOne?

SpareOne works with all standard AA batteries (Alkaline, NiMH or Lithium).

SpareOne comes with a Energizer® Ultimate Lithium AA battery pre-installed, because it is the longest-lasting AA battery designed for high-tech devices.

IMPORTANT: SpareOne may experience short usage time or not work at all on Carbon, expired, or low quality batteries.

Can I recharge the SpareOne?

No need to! Only replace the AA battery when it becomes depleted. If you prefer to use a rechargeable AA battery (NiMH), recharge it outside the phone and reinsert it in the SpareOne for further use.

15 years of battery life? Really?

Yes, really. SpareOne can hold its charge, unused, for up to 15 years with the pre-installed Energizer Ultimate Lithium L91 battery, or for whatever shelf life of the battery installed. To prevent needless draining of battery power, a “Pull me out” isolator tab prevents any contact between the battery and SpareOne. To ensure maximum performance and battery life, leave the isolator inserted between the battery and SpareOne when you are not using the phone.

Can I make an emergency call without a SIM Card?

Yes. SpareOne is always able to make emergency calls. Just dial the emergency number of your country (i.e: 911, 112 or 999).

NOTE: An emergency number may be pre-programmed onto the SpareOne’s center key. A “long press” of 2 seconds dials emergency services.

NOTE 2: In the United States, the FCC requires networks to route every mobile-phone and payphone [verification needed] 911 call to an emergency service call center, including phones that have never had service, or whose service has lapsed. HOWEVER some GSM networks outside the United States will not accept emergency calls from phones without a SIM card, or even require a SIM card that has credit. For example, Latin American networks typically do not allow emergency calls without a SIM.

Does SpareOne work on CDMA networks such as Verizon and Sprint?

No. Instead, simply purchase a GSM SIM card from carriers such as T-Mobile, AT&T or other GSM carriers.

How do I enter a SIM Card’s PIN code?

Once the phone is powered on, enter PIN code using keys 0-9 and validate with the SEND button (one sound beeps). If you enter the wrong PIN code, re-enter your PIN code. After 3 wrong tries, you must enter a PUK code to unlock the SIM card. (One sound beeps.)

How do I operate the SMS text feature?

1. The auto text back feature is already enabled.

In the event of a received SMS while using the SpareOne it will automatically respond “I can't receive texts so please call me back”. To de-activate this function press *#12345# This function works only if the SIM card has space to store SMS. Please delete and unused SMS before use.

2. Call-me-back SMS

You can send an “I can't read text so please call me back” SMS with your SpareOne to the numbers stored in the 1-9 speed dial memories. Long press *, then long press the desired recipient on 1-9.

How to install Micro SIM from Apple iPhones

SpareOne phone is equipped with two tools that allow you to get out your Micro SIM card, and adapt the SIM to the SpareOne phone. Remove the back door of the SpareOne phone. With in the door is a metal hook to insert on the side of the iPhone to release the micro SIM. Take out Micro SIM from iPhone. Located on the bottom base of the phone is a black Micro SIM adapter. Insert the micro SIM into the adaptor. *note, this make take a piece of tape or the sticker provided to keep SIM in place. Insert SIM adaptor into the SIM slot on the back of the phone. Close back door and power on.

How does the missed call alert work?

If there's a missed call, a message will alert the user for 2 minutes right after the missed call. Then an alert will repeat every 30 minutes for up to 2 hours. By pressing the "send button" twice, it will automatically call back the latest missed call number.

What do the LED lights show?

1) BATTERY STATUS LED LIGHT:

  • Battery level from 100% to 40% [Blinks Green]
  • Battery level from 40% to 20% [Blinks Red]
  • Change your battery [Blinks Red Fast]

2) ANTENNA/ NETWORK LED LIGHT

  • Searching for network [Blinks Blue & Red]

  • Connected to network [Blinks Blue]

  • Network not found [Blinks Red]

How does the on/off button work?

The On/Off button is red and is located beneath the Flash Light button at the right side of the big center button.

Do I need a cell phone plan?

No. You do not need a cell phone plan. All you need is a working SIM card. Most major carriers offer cell phone plans with their SIM cards, but some carriers also offer prepaid SIM cards that do not come with a plan.

Using The SpareOne

How do I make a call with the SpareOne?

Making a first call:

  • Step 1: Remove battery door and Insert SIM card
  • Step 2: Power On [ On sound beeps ]
  • Step 3: Dial

How do I replace the battery in my SpareOne?

How do I install my SIM Card in my SpareOne?

How do I install my Micro SIM Card in my SpareOne?

How do I setup speed dial numbers?

How do I operate the Torch Light?

Troubleshooting

I am having difficulties turning on my SpareOne.

Verify that the battery used is charged, and that the “Pull me out” isolator tab is not separating the battery from the phone. If the phone still does not work, contact our customer service department.

I can’t make or receive phone calls.

Make sure that the inserted SIM card has enough credited minutes. Also, verify that your SpareOne’s frequency and SIM card correspond to your country and carrier.

  • 850/1900 MHZ for North America and western South America
  • 900/1800 MHZ for Europe, Asia, Africa, Oceania, and eastern South America

Because the two GSM frequencies are not interchangeable in the same phone, international travelers may wish to keep two SpareOne phones: one for home, and one for when they travel to countries with a different GSM network, where they can buy a local SIM card to avoid expensive roaming charges.

For a map of global GSM networks, click here.

Why is my SpareOne beeping while in use?

This indicates that the SpareOne is drained of all power and will soon shut down. Replace the battery with a new one.

My prepaid SIM card doesn’t work in my SpareOne, but it works in my prepaid cell phone. Why?

Prepaid SIM cards may require PUK unlock codes. Please contact/visit your carrier to receive the code and instructions as to how to input the 10-digit code to unlock the card for use in SpareOne.

My SIM card doesn’t work in my SpareOne phone.

A. Make sure the SpareOne is off when inserting a SIM card. The SpareOne will not be able to access the SIM card if the SIM card is inserted when the phone is on.

My SpareOne seems to have reception, but it isn’t able to make a call.

Although the SpareOne may have reception as indicated by the flashing blue lights, the quality of the reception may too low to make or receive calls.

I can’t make a call even though I have reception. I hear a small beep after trying to make a call.

Even after the SpareOne gets reception; please allow the phone 5-10 seconds to make a full connection.

Safety

My SpareOne feels warm. Is it OK?

Yes. Warmth just means the electronics and battery are working to provide the power you need.

SAR Value?

SAR (specific absorption rate) is an indication of the amount of radiation that is absorbed while using a cellular phone. The higher the SAR rate, the more radiation that is absorbed. Currently, the maximum tolerable by the FCC (Federal Communications Commission) is at 1.6 W/Kg in 1g of tissue. SpareOne’s SAR is 0.37 W/kg, making it one of the lowest emitters of radiation in the cell phone industry.