Have questions? We have answers.
WHAT IS SPAREONE™?
SpareOne is the world’s only single AA battery powered, fully functioning emergency mobile phone with 10 hours of talk time and a 15 year shelf life (with the pre-installed Energizer Ultimate Lithium L91 battery).
WHAT IS THE DIFFERENCE BETWEEN THE SPAREONE AND SPAREONE PLUS?
SpareOne Plus is the second-generation emergency mobile phone. It has a new, colorful look, and comes with our brand new Location and Alert Services upgrade option that is unavailable on the first generation SpareOne. SpareOne Plus also now has a panic siren, flashing SOS torchlight mode, and audio feedback.
WHERE DOES THE SPAREONE WORK?
Everywhere in the world where a GSM cellular network exists – i.e., most everywhere. SpareOne models exist for both GSM frequencies:
- 850/1900 MHZ for North America and western South America
- 900/1800 MHZ for Europe, Asia, Africa, Oceania, and eastern South America
Because the two GSM frequencies are not interchangeable in the same phone, international travelers may wish to keep two SpareOne phones: one for home, and one for when they travel to countries with a different GSM network, where they can buy a local SIM card to avoid expensive roaming charges. SpareOne does not work on CDMA networks such as Verizon and Sprint.
For a map of global GSM networks, click here.
SpareOne Plus Location and Alert Services upgrade is currently available in Netherlands, Germany, UK, Spain, Italy, Sweden, Hong Kong, Taiwan, US, Canada, Mexico, Australia, Brazil, Columbia, Philippines, Peru, Argentina, South Africa.
WHY DO I NEED A SIM CARD?
A Subscriber Identity Module (SIM) card is a portable memory chip used to hold the personal information of the mobile account holder, including his or her phone number, address book, text messages, and other data. A SIM card is needed to operate a SpareOne phone. Note- Verizon Wireless and Sprint do not operate on a GSM network and do not use SIM cards.
For Apple users- SpareOne phone is equipped with two tools that allow you to get out your Micro SIM card, and adapt the SIM to the SpareOne phone. Remove the back door of the SpareOne phone. With in the door is a metal hook to insert on the side of the iPhone to release the micro SIM. Take out Micro SIM from iPhone. Located on the bottom base of the phone is a black Micro SIM adapter. Insert the micro SIM into the adaptor. *note, this make take a piece of tape or the sticker provided to keep SIM in place. Insert SIM adaptor into the SIM slot on the back of the phone. Close back door and power on.
CAN I MAKE AN EMERGENCY CALL WITHOUT A SIM CARD?
Yes. SpareOne is always able to make emergency calls. Just dial the emergency number of your country (i.e: 911, 112 or 999).
HOW DOES THE MISSED CALL ALERT WORK?
If there's a missed call, a message will alert the user for 2 minutes right after the missed call. Then an alert will repeat every 30 minutes for up to 2 hours. By pressing the "send button" twice, it will automatically call back the latest missed call number.
WHAT DO THE LED LIGHTS SHOW?
1) BATTERY STATUS LED LIGHT:
- Battery level from 100% to 40% [Blinks Green]
- Battery level from 40% to 20% [Blinks Red]
- Change your battery [Blinks Red Fast]
2) ANTENNA/ NETWORK LED LIGHT
- Searching for network [Blinks Blue & Red]
- Connected to network [Blinks Blue]
- Network not found [Blinks Red]
WHY IS MY SPAREONE BEEPING WHILE IN USE?
This indicates that the SpareOne is drained of all power and will soon shut down. Replace the battery with a new one.
MY PREPAID SIM CARD DOESN’T WORK IN MY SPAREONE, BUT IT WORKS IN MY PREPAID CELL PHONE. WHY?
Prepaid SIM cards may require PUK unlock codes. Please contact/visit your carrier to receive the code and instructions as to how to input the 10-digit code to unlock the card for use in SpareOne.
MY SIM CARD DOESN’T WORK IN MY SPAREONE PHONE.
A. Make sure the SpareOne is off when inserting a SIM card. The SpareOne will not be able to access the SIM card if the SIM card is inserted when the phone is on.
MY SPAREONE SEEMS TO HAVE RECEPTION, BUT IT ISN’T ABLE TO MAKE A CALL.
Although the SpareOne may have reception as indicated by the flashing blue lights, the quality of the reception may too low to make or receive calls. Even after the SpareOne gets reception; please allow the phone 5-10 seconds to make a full connection.
MY SPAREONE FEELS WARM. IS IT OK?
Yes. Warmth just means the electronics and battery are working to provide the power you need.
SAR (specific absorption rate) is an indication of the amount of radiation that is absorbed while using a cellular phone. The higher the SAR rate, the more radiation that is absorbed. Currently, the maximum tolerable by the FCC (Federal Communications Commission) is at 1.6 W/Kg in 1g of tissue. SpareOne’s SAR is 0.37 W/kg, making it one of the lowest emitters of radiation in the cell phone industry.